Terms & Conditions

1. Introduction

Welcome to our restaurant website. By using this website, placing an order, or making a reservation, you agree to follow these Terms & Conditions.

2. Order Policy

Customers are responsible for providing accurate order details, contact number, and delivery address where applicable. The restaurant reserves the right to cancel or reject any order that cannot be fulfilled.

3. Pricing and Availability

Food prices, availability, offers, and menu items may change at any time without prior notice. All prices displayed are inclusive of applicable taxes unless stated otherwise.

4. Payment Policy

For cash on delivery orders, payment must be completed when the order is delivered, picked up, or served at the restaurant. Failure to pay may result in the order being cancelled.

5. Delivery Policy

Delivery time may vary depending on distance, weather conditions, traffic, order volume, and restaurant operations. Estimated delivery times are not guaranteed. The restaurant is not liable for delays caused by circumstances outside its control.

6. Pickup Policy

Customers selecting pickup are responsible for collecting the order from the restaurant within a reasonable time after preparation is complete. Uncollected orders after a reasonable period may be forfeited without refund.

7. Dine-in and Takeaway Policy

Dine-in and takeaway orders are subject to restaurant availability, table availability, and preparation time. The restaurant may limit seating capacity at its discretion.

8. Reservation Policy

Reservations are not confirmed until accepted by the restaurant. The restaurant may reject, cancel, or modify reservation requests based on availability. Customers are requested to arrive on time. Late arrivals may result in the reservation being cancelled.

9. Cancellation Policy

Order cancellation may not be possible once preparation has started. The restaurant reserves the right to accept or reject cancellation requests on a case-by-case basis. Reservation cancellations should be made as early as possible to allow the restaurant to accommodate other guests.

10. Refund Policy

Refunds, if applicable, will be handled according to the restaurant's decision and the payment method used. Refund requests must be submitted promptly and with a valid reason. The restaurant's decision on refunds is final.

11. Customer Information

Customers must provide correct and up-to-date contact information when placing orders or making reservations. The restaurant is not responsible for failed delivery, missed reservations, or communication failures caused by incorrect customer-provided information.

12. Website Usage

Users must not misuse this website, submit false or fraudulent orders, attempt unauthorised access to any part of the system, or perform actions that may disrupt or harm the platform. The restaurant reserves the right to block access to any user found to be abusing the system.

13. Changes to Terms

The restaurant may update these Terms & Conditions at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of the updated terms. We encourage customers to review these terms periodically.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the restaurant directly through our contact page or by calling us.